Support

Last Updated: June 2026

Contact Support

For technical assistance, billing inquiries, or general questions:

Email: cto@xearth.ci
We aim to respond within 24-48 hours on business days.

What is KYX? KYX by Xearth is a KYC platform for document extraction, face verification, liveness checks, object verification, tamper detection, and fraud detection.
Who can use KYX? Individual users and business clients integrating the API.
How long does verification take? Most checks are processed in seconds; manual review cases may take longer.
Do you provide API keys? Yes. Business clients receive API keys on registration.
Do you offer a sandbox? Yes. Contact support to request sandbox access.